Effective Date: July 15, 2025

Brand Central Kelowna (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us through our website, social media, or in person.

1. Information We Collect

We may collect personal information when you:

  • Place an order
  • Fill out a contact or quote form
  • Email us or call our shop
  • Subscribe to newsletters or promotions
  • Follow or message us on social media

This may include:

  • Your name, business name
  • Email address, phone number, and shipping/billing address
  • Design files or artwork submitted by you
  • Payment details (handled securely through third-party processors)

2. How We Use Your Information

We use the information you provide to:

  • Process and fulfill orders
  • Communicate about your project or order status
  • Respond to inquiries and provide customer support
  • Send updates, promotions, or important policy changes (if subscribed)
  • Improve our website and service experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment & Security

Payments are processed through secure third-party providers. Brand Central Kelowna does not store credit card or banking information unless you request us to securely retain your card on file for future orders. This is done with your explicit consent and stored using industry-standard security protocols.

We take data protection seriously and ensure your financial information is handled with care and confidentiality.

4. Use of Cookies

Our website may use cookies to improve your browsing experience. Cookies help us understand site traffic and performance. You can disable cookies in your browser settings at any time.

5. Data Retention

We retain customer data only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or enforce agreements.

6. Third-Party Services

Our website may link to third-party sites (e.g., suppliers, portfolio platforms). We are not responsible for the privacy practices or content of these external websites.

7. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at:

📩 [email protected]
 📍 1829 Harvey Avenue, Kelowna, BC
📞 250-860-9860

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date at the top. We encourage you to review it from time to time.

By using our services or website, you agree to the terms of this Privacy Policy.